Policies

Shipping & Order Processing

The time I need to prepare an order for shipping varies but usually takes around 1-3 business days M-F

Estimated shipping times via USPS:

Domestic First Class: 2-5 business days

Domestic Priority: 2-3 business days

International Standard (Canada) 1-3 weeks (location and customs can vary shipment times)  

**Delivery dates are never guaranteed and are only estimates**

At this time I am only shipping to the US and Canada.  I apologize for any inconvenience but I am working on opening an Etsy store to serve all of you international beauties

Lost mail

Citizen Gem is not responsible for lost mail.  Once your item has been shipped and received by USPS it is in their hands.  Insurance is available at checkout to cover any potential loss by USPS

If you have purchased insurance and your item hasn't arrived, please contact me so I can file an insurance claim on your behalf

I'm sorry but at this time Citizen Gem is unable to accept returns.  As part of the Citizen Gem tribe, you are super important to me and that's why you being 100% happy with your order is my goal so if you don't love it, please contact me within 7 business days and we can do an exchange but it must be in the original packaging, unused and with no essential oils on it.  You will also be required to cover the cost of shipping back to me and I'll cover the cost back to you.  Please purchase seriously.  I am a one-women-owned small business offering handcrafted jewelry and can not meet the same expectations as a large manufacturer or corporation.  Feel free to send me an email prior to purchasing so I may assist you with any questions you may have